Information Privacy
Your data stays yours. We never access, share, or use client information outside of providing your service.
All Tiers
HIPAA-Compliant Managed IT · Veteran Owned · Colorado Springs CO
IT that protects the people
who matter most.
Managed IT and cybersecurity for senior living communities and commercial businesses, built around compliance, real response times, and the guarantee that a real technician always answers your call.
HIPAACompliance built-in
15+IT certifications on staff
15 minEmergency response
VeteranOwned & operated
Who We Serve
Two markets.
Two markets.
One standard of excellence.
We don't try to be everything to everyone. We serve senior living communities and commercial businesses, and we go deep on both.
Senior Living
See Senior Living Services
Senior Living Communities
Assisted living, memory care, independent living, and skilled nursing facilities that need HIPAA-compliant IT from people who understand your regulatory world.
HIPAA compliance documentation & audit-ready binders
Annual risk assessments included as standard
Quarterly business reviews with compliance focus
Per-community pricing with volume discounts for portfolios
vCISO add-on for advanced compliance needs
Commercial
See Commercial Tiers
Commercial Businesses
Manufacturing, engineering, construction, and professional services companies that need predictable IT costs, proactive security, and a team that actually picks up the phone.
Three tiers: start where you are, scale up
36-month terms with a rate discount included
Real techs answer. No voicemail guarantee on Vigilance Pro+
30-day money-back guarantee on Vigilance Pro and above
Cyber attack remediation included in upper tiers
Senior Living Services
Built for HIPAA.
Built for HIPAA.
Built for your community.
Every senior living engagement includes our full Vigilance Pro security stack plus HIPAA compliance documentation as the baseline, not an add-on. Because in your environment, compliance isn't optional.
Pricing by community size (Small / Medium / Large) · Volume discounts for portfolio operators
Included standard with every community
HIPAA compliance documentation
Annual risk assessment
Audit-ready compliance binder
Quarterly business reviews (compliance focus)
MDR / SOC managed detection & response
MFA enforcement across all users
Security awareness training + phishing simulations
SIEM (security information & event management)
Data loss prevention & disk encryption
Dedicated account manager
15-minute emergency remote response
Real-time security dashboard
HIPAA-Compliant Networking
VLAN segmentation, secure wireless, and network architecture that keeps resident health data protected and your facility audit-ready.
Microsoft 365 Management
Full M365 administration: email, Teams, SharePoint, and Azure, configured to HIPAA standards from day one.
VoIP & Communications
Modern cloud phone systems with custom IVR, call routing, staff and resident lines designed for 24/7 care environments.
Device & Printer Management
Workstations, printers, scanners, and fax, deployed, configured, and maintained so clinical and admin staff stay productive.
Vulnerability Assessments
Regular scanning and reporting with proprietary tooling that surfaces your exposure before an auditor does.
vCISO Add-On
Virtual CISO: pen testing, written security plans, board-level reporting, disaster recovery planning, and advanced compliance frameworks.
Commercial Services
Three tiers.
Three tiers.
Start where you are.
Every tier builds on the last. Most clients find themselves on Vigilance Pro because it's where proactive security and full account management come together. Compliance Pro adds on-site coverage and a compliance expert for organizations with regulatory obligations.
Fundamental
Fundamental
Baseline managed IT. Solid monitoring, support, and security essentials.
- Remote helpdesk (Mon-Fri, 7am-6pm)
- 24/7 proactive monitoring & alerting across all endpoints
- EDR, antivirus, ransomware detection
- Patch management & preventative maintenance
- Email spam filtering & M365 monitoring
- Computer & server file backup
- Dark web monitoring
- Employee onboarding / offboarding workflows
- Strategic business reviews
- Annual IT assessment
- 30-minute emergency remote response
★ Recommended
Vigilance Pro
Advanced security and proactive threat defense. The upgrade most clients should be on.
Everything in Fundamental, plus:
- MDR / SOC (managed detection & response)
- Threat hunting & malware sandboxing
- MFA / 2FA enforcement
- Password manager
- Security awareness training + phishing simulations
- Data loss prevention & disk encryption
- Ring-fencing (application isolation)
- SIEM
- Automated software deployment
- Dedicated account manager
- Monthly executive summary reports
- Real-time dashboard
- 15-minute emergency remote response
- 30-day money-back guarantee
- "Never leave a voicemail" guarantee
- M365 / Azure / Intune support
- Computer provisioning & software installs included
- Cyber attack remediation included
- Small projects included
Maximum Protection
Compliance Pro
Full compliance stack for organizations with regulatory or contractual obligations.
Everything in Vigilance Pro, plus:
- On-site support included for computers, servers & users
- On-site, on-time guarantee
- Same calendar day emergency on-site response
- Quarterly meetings with a compliance expert
- Cybersecurity event response at reduced rates
Standard term: 36 months (includes rate discount) · One-time onboarding fee at first payment · Hardware, licensing, and pass-through items billed at cost
Our Guarantees
We put it in writing.
Most IT companies make vague promises. We make specific, documented commitments, and if we fall short, we make it right. Every guarantee below is contractual.
3rd Party Cybersecurity Audit
Our own security practices are subject to independent third-party review. You don't have to take our word for it.
All TiersMake Things Right
If we fall short of what was agreed, we will make it right at our cost. No debate, no runaround.
All Tiers100% Satisfaction
We stand behind our work. If you're not satisfied, we're not done.
All TiersCalls Answered by a Tech
No answering services. No offshore first-line. When you call, a real technician who knows your environment picks up.
All TiersNever Leave a Voicemail
Service requests never go to voicemail. Guaranteed. You always reach a person who can help immediately.
Vigilance Pro+30-Day Money-Back
Try us for 30 days. If we're not the right fit, we'll refund your investment. No questions asked.
Vigilance Pro+On-Site, On-Time
When on-site support is scheduled, we show up on time. No exceptions and no excuses.
Compliance ProFundamental
Baseline Response
Remote: 30 minutes or less
On-site: Next business day
Vigilance Pro
Accelerated Response
Remote: 15 minutes or less
On-site: Next business day
Compliance Pro
Maximum Response
Remote: 15 minutes or less
On-site: Same calendar day
Add-On Services
Extend your coverage.
Available across all tiers. Build the stack that matches your risk profile and operational needs.
Computer Image Backup
Full disk image backups for faster disaster recovery than file-level alone.
Server Image Backup
Full disk image backup for servers for rapid restoration when it counts.
Always-On VPN
Persistent, enforced VPN for computers and/or servers with zero network gaps.
Managed Tablets
MDM, remote support, optional VPN and app control for tablet fleets.
Managed Mobile
MDM, remote support, optional VPN and app control for mobile devices.
Dedicated On-Site Support
Scheduled on-site technician coverage for computers, servers, and facilities.
vCISO (Securance)
Virtual CISO: pen testing, security plans, board reporting, DR planning, vendor compliance management.
Compliance Extra Standard
Additional compliance framework support for NIST, PCI, ISO, NY SHIELD, and more.
Getting Started
Three steps.
Three steps.
Zero IT headaches.
Most IT transitions feel overwhelming. Ours doesn't. Here's exactly what happens when you reach out.
10-Minute Discovery Call
A quick conversation to understand your environment, your pain points, and whether we're the right fit. No sales pitch. Just honest questions and honest answers.
Free Technology Assessment
We review your current infrastructure, identify compliance gaps, and deliver a clear picture of where you stand and what it would take to get you where you need to be.
We Handle Everything
Once you're onboarded, we take full ownership of your IT environment. You focus on your residents or your business. We handle the rest, proactively, not reactively.
Now Available
Maximizing AI for
Maximizing AI for
Senior Living Communities
Most senior living operators know AI is changing how business gets done but have no idea where to start, what's safe to use with PHI, or how to get real ROI. This book cuts through the noise with practical, compliance-aware guidance written specifically for your environment.
Which AI tools are HIPAA-safe and which create liability
Practical automations that reduce staff workload immediately
How forward-thinking operators are using AI to improve NOI
What to watch out for when vendors claim "AI-powered" compliance
Maximizing AI for Senior Living
Client Reviews
What our clients say.
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The Team
Veterans. Experts.
Veterans. Experts.
People who answer the phone.
Michael Ford
Founder & Managing Partner
Army veteran, two tours in Afghanistan, 15+ IT certifications, and a decade of enterprise IT at Lockheed Martin. Michael founded TDS-IS to bring that level of rigor to organizations that need it, not just Fortune 500s.
Tim Hernandez
Client Relationship Lead
USAF veteran and former NATO/CENTCOM communications specialist with an MBA-ISM. Tim is the person you'll hear from most, and the one who makes sure every commitment we make actually gets kept.
Marcy Facundo-Moya
Executive Administrator
Army veteran, photographer, and BS in Cinematography from the Los Angeles Film School. Marcy brings a rare blend of operational discipline and creative precision to TDS-IS, coordinating client engagements, managing follow-through, and ensuring every detail lands the way it should.
Get In Touch
Let's talk about your environment.
A free technology assessment is the right first step for senior living communities and commercial businesses alike. We'll review your current setup, identify gaps, and give you an honest picture of where you stand. No sales pressure, no obligation.
(719) 510-5869
5755 Mark Dabling Blvd, Suite 150
Colorado Springs, CO 80919
Colorado Springs, CO 80919
Serving clients in Kentucky & Alabama
Mon-Fri 7am-6pm MT · Emergency support available